On December 24, Christmas Eve 2012, video streaming service Netflix was hit by outages that effected subscribers of the service in North America. Netflix claimed that “many but not all devices” that run the service had problems. According to reports, some customers were still without Netflix service on Christmas morning. However, by 8:45 a.m. Pacific Standard Time, Netflix tweeted that its service was “back to normal streaming levels.”
The Twitter account for Netflix gave a good timeline about the problem in real time as the first tweets about outages started coming by 1 p.m. PST on December 24. By 4 p.m. an apology was posted to the Netflix Twitter account saying, “We’re sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now.”
The cause of the problem was put squarely on the shoulder of Amazon Web Services servers. Netflix said that they were working with engineers from Amazon to solve the issues so that service could be back to normal. Netflix acknowledged on the evening of December 24 that the problems had not yet been resolved and that the company would send out a tweet the minute service was restored.
Joris Evers, Netflix spokesman, sent and e-mail to CNET that sated that, “streaming was available again for the majority of our members late on Christmas Eve Pacific Time.”
Evers claimed that the Netflix outage began by 12:30 p.m. PT and that the number of devices hit by the problems was “initially limited but grew in scope” as time went on.
Netflix said in its on December 25 that, “We…apologize for any inconvenience caused last night. We are investigating the cause and will do what we can to prevent reccurrence.”
Source: CNET
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