Toronto based IntelliResponse is a fast growing technology company that has some of the largest brands in Canada and the US as customers for their virtual agent technology. The company has been flying under the radar since it got started in 2000, working hard over that time to accumulate an enviable client list including RBC, CIBC, TD, Charter, Virgin and Kobo. IntelliResponse’s success comes from their virtual agent technology which large enterprises can use on their websites, mobile apps, social media channels and agent desktops. The service offers users answers to queries in conversational language.
David Lloyd, CEO of IntelliResponse, spoke about his company’s product and shared that, “You could say it’s a win-win scenario for both our clients and the end consumer. Today’s customer demands instant access to information and often their journey for answers begins online, so our Virtual Agent technology empowers them to get answers when and where they choose, while also reducing service costs for the organization and relieving strain on the contact center.”
When IntelliResponse began doing business, it focused on higher education however with the fast growth in customer service needs from enterprises in the online world the company got a big boost. The last two years have seen the company expand very quickly. Lloyd took over as CEO in 2009 and propelled the business oriented approach while also maintaining education sector clients.
KPMG‘s Christopher Chapman talked about the company and its role in the Canadian business scene by saying that, “IntelliResponse is a perfect example of a hidden gem in the Canadian technology industry. David and his team have built a solution to a problem in self-service customer care which many have promised to solve but few have delivered on. At the same time, they have built a solid company and culture setting themselves up for sustainable growth in US and international markets.”
“We feel we have an enormous opportunity here, an opportunity to elevate online service technology beyond the status quo,” adds Lloyd. “Virtual agent software solutions like ours take in literally millions of questions for a customer, each posed in the true voice of the customer. There is unbelievable value in this big unstructured data, if you can extract it and present it in a way that is useful to the organization. Our unique ability to harness, analyze and communicate this value to clients is a game changer for us.”
Source: Tech Vibes
Caltech Wins Gates Foundation Toilet Challenge With Solar Powered Device
Amazon Launches Amazon Pages for Business, Amazon Posts and Amazon Analytics Before Christmas Season
Lunches So Good Kids Can’t Ignore Them
Invigorating Ginger Smoothie
The U.K.’s Youngest Parents Ever
The new hair Jennifer Lawrence